The holiday season is well underway, and all of us here at Tarion wish you and your families a happy and festive season!
But before we all go on our merry way, we wanted to share our holiday hours with you and steps you can take in the event of a home warranty emergency.
|December 25 – December 26, 2017||CLOSED|
|December 27 – December 29, 2017||Phone calls only (Phone: 1-877-982-7466)
8:30 a.m. – 4:30 p.m.
|January 1, 2018||CLOSED|
|January 2, 2018||Regular business hours resume|
Our representatives can be reached during the above hours by phone at 1-877-982-7466 or you can connect with us through email.
What to do in the event of an emergency
Emergencies can happen and when they do it’s best to be prepared. Take time before the hustle and bustle of the holiday to address any maintenance issues with your home. And, if you’ve discovered a problem that is covered by your new home warranty, contact your builder before they close for the holidays.
In the event of a warranty emergency, contact your builder immediately. They should correct the situation within 24 hours. If you are in a new condo, you could also try contacting your Board of Directors or the Property Manager.
If damage to builder-installed materials results, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible).
You can also easily manage your warranty at any time using our online service, MyHome. Here, you can check in on your warranty timelines, schedule or cancel conciliations, and more. Please note that any warranty start or end dates that fall within the holiday period will be extended by nine days.
If you have a question, check out Ask Tarion, where you can get answers to a wide variety of questions you may have.
We wish you a merry and safe holiday season and we look forward to serving you in 2018.